Service – Programs

Member Services,(877) 335-3305
Member Services,(877) 335-3305

Member Services

(877) 335-3305

Customer Services
Customer Services

Customer Services

Medical Advice Line
Medical Advice Line

Medical Advice Line

ASES Logo
ASES Logo

ASES Logo

Vital Logo
Vital Logo

Vital Logo

Medical Advice Line

Are you feeling sick or hurt? Call our 24-hour Medical Advice Line. Our nurses are there for you day and night to answer your questions. Did you know that just by making a call you can avoid co-pays?


Here is how it works. If you need help, call the Medical Advice Line at (888) 620-1515, TTY 711. Our nurses will talk with you and will let you know what to do. At the end of the call, they will give you a code. If you need to go to the Emergency Room, show that code and you will not be charged.


Medicaid and CHIP members never have a co-pay for emergency medical or mental treatment in Puerto Rico. It does not matter if they use the Medical Advice Line or not.

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