Medical Advice Line
7:00 a.m. - 7:00 p.m. local time, Monday to Friday
Member Services - we’re here for you! Call us for:
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Talk to a trained nurse, 24 hours a day
You never know when you’ll get sick or hurt. That’s why our 24-hour Nurse Advice is available day and night. Our trained nurses answer your questions - plus can help you avoid co-pays!
Here’s how it works: If you need help, call the Nurse Advice Line at (888) 620-1515. Our nurse gives you advice, and a code. If you go to the Emergency Room, present the code so you will not be charge a co-payment.
Medicaid and CHIP patients never have a co-pay for emergency medical or psychiatric treatment in Puerto Rico - whether or not they use the Nurse Advice line.
Effective Monday April 10, 2017 regional service hours will be:
8:00 am a 7:00 pm
Humacao y Yauco
8:00 am a 5:00 pm
Tuesday - Friday
Humacao, Ponce y Yauco
1st Saturday of each Month
9:00 am a 5:00 pm
Nurse Advice Line
P.O. Box 364988
San Juan, P.R.
Regional Offices Southwest Region
Avenida Hostos 1132
Calle 25 de Julio #53
Urb. Villa Milagros
Regional Office East
Professional Office Bldg.
Carr. PR 908 Km. 0.4
Molina Healthcare of Puerto Rico, Inc.
654 Plaza, Suite 1600
654 Avenida Munoz Rivera
San Juan, PR 00918